Refund policy
Cancellation policy
Consumers have a thirty-day right of cancellation.
Right of cancellation
You have the right to revoke this contract within thirty days without giving reasons. The cancellation period is thirty days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the goods.
To exercise your right of cancellation, you must contact us (Benjamin Schwalm, Rudolf-Wild Str. 84, 69214 Eppelheim, Germany, roomberry@web.de, telephone: 017623202605) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form for this purpose, although this is not mandatory.
To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will pay you all payments received from you, including delivery costs (except for the additional costs resulting from this that you have chosen a different type of delivery than the cheapest standard delivery offered by us) must be repaid immediately and no later than fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You have the goods immediately and in In any case, you must return or hand it over to us no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to check the nature, properties and functionality of the goods.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Benjamin Schwalm, Rudolf-Wild Str. 84, 69214 Eppelheim, Germany , roomberry@web.de
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the Consumer(s)
– Signature of the consumer(s) (only for paper notification)
– Date
(*) Inapplicable cancel.
